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City of Austin Utilities prepared to help customers impacted by government shutdown

The City of Austin Utilities sent out a press release on Thursday stating they are prepared to help customers affected by the government shutdown.

AUSTIN, Texas — City of Austin Utilities sent out a press release on Thursday stating they are prepared to assist customers who are impacted by the federal government shutdown.

The shutdown, which has almost been going on for a full month, has impacted many in the Austin area.

The City's Utility service stated they can help their customers in a few ways. First off, they can postpone collection activity for 30 days. Secondly, they stated they can evaluate if the customer is eligible for assistance through some of the customer assistance programs or payment arrangements. Finally, if an affected customer was disconnected due to missing a recent payment, their service will be restored.

“As a community owned utility, we are here to support our customers affected by the government shutdown and who may be experiencing difficulties paying their bills,” said Kerry Overton, Deputy General Manager and Chief Customer and Compliance Officer. “We have a process in place that hopefully will make getting help with their City of Austin Utility bills easy during this difficult time.” 

If you are impacted by the federal government shutdown the City urges you to check out their available programs or to contact their office at 512-494-9400.

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