AUSTIN, Texas — As of Tuesday afternoon, the City of Austin said its website and 311 call service has been restored.
In a City press conference Monday, Austin Energy officials said a 311 outage was due to technology-related challenges, not weather-related.
"We are working with our utility contact center to back up that resource," Austin Energy General Manager Jackie Sargent said. "We will continue to see what can be done to mitigate that."
Earlier Monday morning, the City of Austin Twitter page stated that the City website and 311 lines were down on Monday due to power outages and technical issues, according to the City of Austin Twitter page.
In the tweet, the City said it was working to get the issues fixed as quickly as possible. Austin 311 is the City's non-emergency police line to call. Its function is to reduce the number of 911 calls the City may receive so they can concentrate on those emergencies.
The City urged residents to monitor the news and its social media channels for updates and more information.
This comes as many Texans experienced power outages statewide. The Electric Reliability Council of Texas (ERCOT) said Monday that the state should expect to experience rotating outages throughout Monday and into Tuesday.
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