AUSTIN, Texas — Charter Communications, the mass media corporation that operates publicly as Spectrum, is laying off around 230 call center employees located in Austin.
According to a company spokesperson, the layoffs are coming as the Austin call center will soon be closed.
The spokesperson clarified that the company wants to "retain as much talent as possible," and that affected employees will have the option to work elsewhere within the cable and internet company, which has three other offices in Texas, located in Irving, San Antonio and McAllen.
Spectrum provided KVUE with a statement regarding the impending layoffs:
“Spectrum continues to invest in its network, technology and employees to deliver an exceptional customer experience. Our call center operations are a critical part of that experience, in which we invest and evolve to meet the changing needs of our customers. As part of that change, Customer Service call center operations in Austin will be transitioned to other in-house U.S.-based centers that will offer employees more resources and opportunities in addition to allowing us to deliver information, training and technology to our representatives more efficiently.
"Our goal is to retain as much talent and experience as possible. Employees at our Austin center may transfer with relocation benefits to other Spectrum customer service centers and are encouraged to apply for any open position within the company for which they are qualified. Employees who do not have a role with the company once the center closes will be entitled to comprehensive severance benefits."
The layoffs are expected to happen in August.