AUSTIN, Texas — The City of Austin on Wednesday released the results from its 2019 Community Survey, highlighting satisfaction – and dissatisfaction – with major City services.
City leaders partner with an outside consultant, the ETC Institute, to administer the survey across Austin. A total of 2,049 surveys were completed between June 29 and Sept. 16, with a minimum of 200 per council district
Here's an overview of the results.
Housing
- 68.1% say there's not enough availability of affordable housing for low to moderate-income families
- 48.5% say there's not enough access to quality housing they can afford
Transportation
- 64.3% are upset with traffic flow on major city streets
- 83.2% are upset with traffic flow on major highways
- 34.7% don’t feel safe traveling with other drivers on roads
- 37.7% are upset with the City’s timing of traffic signals on city streets
- 39.3% don’t feel comfortable using transportation options available to them
- 53% say their travel time is not predictable
- 32.6% are upset about on-street bike accessibility
- 47.1% are not happy with transportation options (aside from personal vehicles) to get around Austin
Growth
- 61.3% are not happy with how well the City of Austin is planning for growth
- 34.4% are not happy with the overall maintenance of major city streets
- 56.5% are not happy with the overall quality of development review, permitting and inspection services
- 54.8% are not happy with the overall quality of planning and zoning services
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Safety
- 54.6% don’t feel safe while walking alone downtown at night
Other
- 34.6% don’t think the City makes enough effort to be transparent
- 39.3% are upset about water and wastewater rates
- 40.1% not happy with the overall value they receive for their city tax dollars and fees
- 38.1% think the city of Austin is a bad place to retire
- 31% not happy with the cleanliness of city streets/public areas
Between 2018 to 2019, city leaders said satisfaction changed on the following topics:
- Transportation options: 2% decrease in satisfaction
- Safety: 3% decrease in satisfaction
- Government facilities/infrastructure: 3% decrease in satisfaction
The City also noted that 70% gave positive ratings for Austin as a place to live and 60% were satisfied with the overall quality of City services.
You can read through the full report here.
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