AUSTIN, Texas — As many Austin area-families enter their first week of online learning, Google Fiber confirmed it was experiencing outages on Friday morning.
One Austin customer tweeted at 11 a.m. that she was experiencing outages for almost two hours. A Google Fiber Help representative responded, saying they were expecting to restore service within an hour.
At around 1 p.m., Austin Independent School District addressed the outage on social media.
"We are aware of a nationwide Google Fiber outage that may be affecting some families participating in remote learning," the district said. "Austin ISD will continue to be flexible and will accommodate student needs during this outage and will provide updates as we learn more."
A handful of other customers also reported problems with Google Fiber Help, starting around 9:20 a.m.
Google Fiber called the outage small but said customers can check their service status here.
After checking his status, one customer said the website stated his service will not be repaired until 5 p.m. He said he was a professor who is trying to teach remotely.
According to Downdetector.com, Google Fiber is experiencing outages across the country, with the biggest outages in Kansas, Tennessee and Texas.
As of 12:45 p.m. Friday, Downdetector.com is showing the most outages in the downtown, south and southwest portions of Austin. The cities of Houston, San Antonio and Dallas are also exhibiting outages.
Around 5 p.m., the Google Fiber team was estimating service to be repaired by 8 p.m. They said crews were working to repair a "major fiber cut."
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