AUSTIN, Texas — The Travis County Clerk’s website experienced technical issues on Tuesday night as Central Texans looked for results from the March 1 primaries.
Users reported various error messages when bringing up the site, as well as slow loading times.
The main Travis County website did, however, appear to be working.
Around 7:40 p.m., the Travis County Clerk’s Office said it was working to fix the issue.
"We’re working on redirecting the County Clerk website to the Travis County website," a spokesperson said. "Results will be posted shortly."
The website has since been redirected and is working again.
Officials released the following statement on Thursday:
Thank you for your patience while we evaluated the cause of the County Clerk’s website being down for about 40 minutes on Election Day.
SB1 requires video surveillance of all areas containing voted ballots to be livestreamed to the public during the election period.
To comply with this new law, our office had been running four cameras during the early voting period. We added a camera to the ballot storage vault and a camera to the ballot programming room for Election Day. Between those two extra cameras and the added traffic to the site at 7 p.m., our server’s resources were overwhelmed and our site stopped working.
In immediate response, traffic was then temporarily re-directed to the County’s main site to host the election results. By the time our first run of Election Day results were posted, our team had remedied the situation and the site was back up and running.
This was our first election streaming these required videos and we now know how to best manage the rapid increase in traffic and how to best maintain the website.
Despite this initial temporary website delay that occurred, it did not impact the results being processed. Travis County Elections processed and published Election Day returns in record time.
We would like to thank all of our election workers for their hard work and dedication to this process.
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