AUSTIN, Texas — AT&T users in Austin and across the country have been unable to use their cellphones Thursday morning due to service outages.
According to Downdetector, the national outages were first detected at approximately 3 a.m. CST and since then, more than 70,000 reports have been made.
Central Texans are among those experiencing these outages. KVUE viewers have reported losing service in Round Rock, Boulder Creek and Bee Cave, to name a few.
Just before 10 a.m. Thursday, the Austin Police Department (APD) posted a statement to X, formerly known as Twitter, in relation to the outage.
"APD is aware of the nationwide wireless outage. At this time, our 9-1-1 system is able to receive incoming calls. However, if you do call into 9-1-1 and the call is disconnected, we are having a hard time connecting back with people," APD said in part. "Do not hang up, unless you are certain the call has been disconnected. When calling into 9-1-1, provide the most important information at the beginning of the call: specific details about location, name of person calling and alternate way to reconnect. If the call is disconnected, call 9-1-1 back."
APD said it will continue to monitor the issue and said anyone impacted who needs to call 9-1-1 should try doing so by using a landline, using another phone with a different carrier or Wi-Fi calling.
Austin-Travis County EMS (ATCEMS) posted an identical statement to the one shared by APD.
The Austin airport said anyone trying to get a hold of AUS can use any of the white landline paging phones installed on the walls throughout the terminal.
Meanwhile, the Hays County Sheriff's Office urged residents not to call 9-1-1 to test their phones because it can hold up call takers for emergencies that may be coming in. The sheriff's office said people can call its non-emergency line at 512-393-7788 or the Hays County Office of Emergency Management at 512-393-7300.
Throughout Texas, Dallas, San Antonio and Houston AT&T customers are also reporting a high number of outages. On a national level, cities including New York City; Charlotte, North Carolina; and Indianapolis are also among those being impacted.
Currently, 51% of reports are regarding mobile phone issues while 41% are related to no signal and 8% focus on mobile internet. Some users have stated their phones say "SOS" at the top right corner.
RELATED: What does SOS mode mean?
AT&T also released a statement Thursday morning: "Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored."
Additionally, a small percentage of Verizon users have also noted outages in the Austin area, peaking at 57 reports just after 7:30 a.m.
This is a developing story. Check back for updates.