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System change causes Park ATX users to be charged for unbilled summer parking fees

Some customers are only now being billed for charges from late July to September 2019.

AUSTIN, Texas — Some Park ATX customers have complained after they were charged this week for previously unbilled parking fees from this summer.

The issue involving the Austin parking app comes after the City increased its parking rates on Monday.

"Everyone's just giving me the run-around," said Noria Jones, who parks downtown a few times a week. "I have never gotten a free ride from parking down here."

She feels that these charges are a double charge, but Park ATX has a different explanation.

The City of Austin said on Tuesday that Passport, the vendor that operates the Park ATX app, advised Austin Transportation some customers are only now being billed for charges from late July to September 2019.

RELATED: City of Austin raising citywide parking meter base rate

Passport said a system change meant some users were not initially charged after adding funds to their digital wallets during that time period and those charges were now processing.

"If anyone sees these charges come up, we encourage them to go to the company and go through that claims resolution process to ensure they're not being overcharged," said Jason Redfern, a division manager for the Austin Transportation Department.

Anyone customers that need further assistance are asked to contact Passport by emailing contactsupport@passportinc.com or by calling (704) 817-2500.

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